Puerto Antilla Grand Hotel FAQ
Questions about our Hotel
Need to ask us a question before booking your holiday? We’re one step ahead of you with this FAQ section about Puerto Antilla Grand Hotel.
In any case, remember that we’re at your disposal should you have any other questions or to prepare a bespoke stay for you.
By card, or in cash if the bill does not exceed €1000 euros.
Yes, as long as you eat lunch every day.
You can do it at your arrival at Reception
Yes, water, soft drinks, beer and house wine are included in the meals at Los Porches Buffet Restaurant.
Check-in is available from 2:00 p.m. and check-out must be before 12:00 p.m.
Check-out is before 12:00 p.m. It is always subject to availability. Reception can inform you of the late check-out supplement.
From 3 to 11.99 years old (sharing a room with two adults).
The cancellation policy varies depending on the rate selected when booking.
Cancellations made less than 48 hours before arrival will be charged the first night, except during Easter and stays between June 15 and September 15, when the first two nights will be charged if cancelled less than 14 days in advance. We recommend reviewing your specific booking conditions or contacting us directly.A valid ID and the credit card used to make the booking or to guarantee your stay.
Yes, subject to availability and paying the supplement.
The hotel has underground parking for our guests. The price varies depending on the season. It is booked directly upon arrival.
Yes, the hotel has a luggage room where you can store your belongings on arrival or departure.
No, the hotel is non-smoking, including room terraces.
Yes, a cash deposit of €10 per towel is required. Towels can be changed every 2 days.
No, except guide dogs for the visually impaired
Yes, for babies from 0 to 2.99 years. Free of charge, subject to request and availability upon arrival.
Rooms are available with double beds or twin beds. You can state your preference when booking and we will do our best to accommodate, subject to availability.
Yes, there is always some salt-free purée available in the buffet restaurant.
For children aged 4 to 8 we have the Mini Club, 8 to 12 the Maxi Club, and from 12 onwards the Teen Club.
Yes, but always accompanied and supervised by an adult.
No, only the heated pool and at scheduled times for children.
Yes, available to all our guests.
The room price includes access to the heated pool and the gym.
Yes, we offer paid laundry and ironing service. Information and laundry bags can be found in your room.
Yes, all rooms have a free safe for your valuables.
Yes, we have adapted rooms. Please contact us directly to arrange your booking.
Half board consists of breakfast and dinner, but it can be changed to breakfast and lunch as long as the same option is kept throughout the stay.
Yes. We offer a selection of gluten-free products (bread, pastries, etc.). Please inform us of any allergy or intolerance when booking, at check-in or when arriving at the buffet, so our staff can advise you.
Breakfast: 08:00 – 11:00
Lunch: 13:00 – 15:30
Dinner: 20:00 – 22:30Meals are served in the Los Porches buffet restaurant.
Included drinks are water, beer, soft drinks and house wine.
The hotel is located right on the beachfront of Islantilla’s fine sandy beach.
Yes, all our facilities, including rooms, have free Wi-Fi for guests.
Yes, paddle courts are free for hotel guests. Rackets can be rented by the hour in our shop.
Yes, minibar service is available on request. If you wish to use it, please ask at reception.